Troubleshooting Steps

Scheduled and series recordings on my PVR are incomplete or missing.

  • Please allow up to 24 hours for your recordings to populate after you log in for the first time.

My PVR appears to be 100% full.

  • Please allow up to 24 hours for your PVR capacity to populate after you log in for the first time.

I am having trouble identifying my PVRs.

  • If you have multiple PVRs in your home, you may be able to identify them based on the scheduled recordings that have previously been created. You can also compare the serial number in the drop down menu to your PVR by selecting Menu > Setup > Remote Access Set Up.

Remote Record does not work after enabling it from the PVR menu.

  • Remote Record should not be enabled using the on screen guide on your PVR. If you have done so by mistake, please select Menu > Menu > Setup > Remote Access Set Up > Cancel Service. Return to ArmstrongOneWire.com/RemoteRecord to activate the service by loggin in with your Zoom username and password.

Not seeing all of your PVRs in the drop-down menu?

Still having trouble?

  • If you are still having trouble after reviewing all other troubleshooting steps your web browser may be blocking a required cookie from rovicorp.com. To correct, follow these instructions:
  • Internet Explorer: Select Internet Options in the Tools menu, Click Sites on the Privacy Tab, under Address of website type rovicorp.com then click Allow, click OK and OK again
  • Firefox: Select Options in the Tools menu, Select Use Custom Settings under “Firefox will” on the Privacy tab, Click Exceptions, Add an exception for rovicorp.com and click Allow then Close then OK
  • Chrome: in the Settings menu, select show Advanced Settings then select Content Settings under Privacy. Select Manage Exceptions and add rovicorp.com, set Behavior to Allow then select Done.
  • Safari (iPad/iPhone): in the Settings menu, tap Safari and set Block Cookies to Never
  • Safari (Mac/PC): in Preferences, select Privacy and set Block Cookies to Never

 

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